Gorgias vs Tidio for Shopify
Tidio is live chat and an AI chatbot for small stores, paid from $24.17/mo. Gorgias is a full e-commerce helpdesk with order data in tickets, from $40/mo, for growing stores.
| Gorgias | Tidio | |
|---|---|---|
| What it is | Helpdesk built for e-commerce, with order data inside tickets. | Live chat and AI chatbot for small stores. |
| Pricing | Starter $40/mo (50 tickets); higher tiers by ticket volume (checked Oct 2026) | Paid from $24.17/mo (100 conversations); 7-day free trial (checked Oct 2026) |
| Best for | Growing ($10k+/mo) | New store |
| Website | https://www.gorgias.com/ | https://www.tidio.com/ |
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