Gorgias vs Zendesk for Shopify
Gorgias is built for e-commerce and priced by ticket volume (from $40/mo). Zendesk is a general helpdesk priced per agent (from $19/agent/mo annual).
| Gorgias | Zendesk | |
|---|---|---|
| What it is | Helpdesk built for e-commerce, with order data inside tickets. | Customer service platform with AI agents. |
| Pricing | Starter $40/mo (50 tickets); higher tiers by ticket volume (checked Oct 2026) | From $19/agent/mo (annual); $55 and $115 tiers (checked Oct 2026) |
| Best for | Growing ($10k+/mo) | Growing ($10k+/mo) |
| Website | https://www.gorgias.com/ | https://www.zendesk.com/ |
Get 3 tools every week
One short email: three e-commerce tools, what they cost, and who they're for.